I have recently visited Toronto for a very quick trip, and Mr. O and I stayed at the Trump International Hotel & Tower Toronto. I hadn’t been to Canada for almost 15 years, and this trip was planned with very short notice – we had a friend’s birthday party over the weekend (a very good reason to cross the pond), and Mr. O had some business in town.
I had never stayed at a Trump Hotel before – and must confess, I was quite curious and was very surprised. Here is how our stay went.
– Was there any pre-arrival communication by the hotel with myself via email or social media?
Well well well, this hotel (and its marketing team) know me via Twitter, and for almost a year, they had been taking part in the weekly twitter chat I co-host every Thursday, called #LuxTravelChat. I had an open invite to the hotel for months but had no plans to visit the city, and when they materialised, I was delighted to accept their invitation. I was also curious to meet their very active twitter team.
– Did I try to engage the hotel via Twitter? Did the hotel interact with me and made me feel welcome/special?
Absolutely and I actually had an outstanding twitter experience prior to my stay (and during my stay), which I will always use as an example of proper use of social media – i.e. to make a guest’s life easier. We spent the weekend outside the city with friends, and as we drove back to Toronto, I wasn’t quite sure where to drop off our car. We were due to return it to the airport, but were told we could drop it off at any downtown location – so I tweeted the hotel and asked if there was one nearby. There was indeed, blocks from the hotel, but it could close as we were to arrive. I was blown away when the concierge team, which also has its own twitter account (clever!), actually contacted the rental company and arranged for our car to be dropped off at the hotel. I was very surprised and impressed – and it really helped our travel and arrival experience.
– Has the hotel tried to gather any personal information (e.g. preferences) prior to my stay?
I didn’t ask for anything, as I had no special needs.
– The wow factor! What was the hotel decor style?
We had no trouble finding the hotel – but we couldn’t really find the door, which was not on the main facade of the building, but after driving around, we were successful. We had an excellent (efficient and friendly) welcome by the doorman, who escorted us to the check-in area and took care of our luggage and, most importantly, the car.
– How quick and efficient was the hotel check-in?
– Was I addressed by name once reservation has been located? (it is all about the small details, some others are outstanding with this, and I love it, like I do when I board an airplane)
– Did I get an upgrade from my confirmed pre-booked room type?
Well… I kind of knew I was getting a suite a couple of days before check-in and was very excited.
– Did I feel genuinely welcomed by the hotel staff?
100% and this lasted throughout the stay. The staff was incredible – to me, my husband, everyone that was in the hotel. Super friendly and helpful. We really felt like home.
– Luggage – how many people did I have to tip before the luggage made it safely to my room? This is cultural, I know.
Our bellman passed on the luggage to our suite attendant, who escorted us to our room and showed us around. A very nice touch.
– Wi-fi – was I told anything about it? Was there a charge?
Of course. And no charge.
– First impressions – décor, size and wow factor
Our room was beautiful. Actually – the hotel decor was beautiful. Very understated, beautifully designed (I was expecting a bit more bling from a Trump hotel and was delighted to have been proven wrong). I loved our room from the moment we walked in.
– Welcome amenity
I had a little surprise, and I loved it – admittedly this one would not be for every guest, but I appreciated the hotel taking the time to prepare this.
– The bed
The bed was excellent and very comfortable. I loved the bed linen and the pillows. Cannot fault it in any way.
– Closet/Wardrobe – proper hangers or those annoying ones where you need a PhD to get them out one by one? This is a personal pet peeve of mine. I can’t stand them.
Not a problem here.
– Iphone Charger/Dock
There was an iPhone dock with an iPhone 4 socket, but there was also an USB connection.
– Bathrobes and slippers
Yes, but I did not use.
– Coffee and Tea
We had a Nespresso coffee machine, but I did not use.
– Free bottled water
Yes, and replenished every day at turndown.
– Magazine selection – had some nice surprises and doesn’t happen often enough!
There were some books, but no magazines.
– Power sockets in useful places – we have more and more devices and we know where we want them! By the bed, by the working area.
Yes indeed – by the side of each bed, we had sockets.
– First impressions – décor, size and wow factor
I can’t fault it – it was white and had everything we needed. Very spacious too.
– Bath, shower and taps – I am looking for Duravits and Hansgrohes (or other fab brands) around the world. How fab was the shower? And a little pet peeve.. was I able to operate the shower without asking Mr. O for help?
We had a separate bath (which we did not use) and walk in shower, which had proper water pressure. I surprised my husband by being able to operate it without his supervision (I am seriously bad at shower taps).
– Towels – yes, please! How many and how soft and lovely?
If there is one thing that wasn’t perfect, it was actually the towels, which were tiny tiny. I am 5’2 and not a big person and I really struggled. So I asked housekeeping if they had other towels – which they did and were excellent. Huge and soft. They need to be standard, in my opinion.
– Toiletries – own brand, super brand, baby ones or proper ones?
Own brand, which I found interesting in this day and age – I tried the shower gel which smelled lovely, and Mr. O said the shampoo was OK.
– Amenity kit – I don’t want more sewing kits thank you very much, but I will need a shower cap.
The amenities were on a silver tray (not made of silver of course), and very well hidden, as they should be.
– Hairdryer – is it a human one, or just something stuck to a wall that only makes noise?
There was one, which looked powerful, but I chose to use the salon.
I had breakfast one morning at America, the main restaurant at the hotel and I also really enjoyed it. It was also excellent value at $14 for two eggs on toast with bacon, which were very good. Service was also very friendly. At night, we tried the Calvin Bar, which was quite busy and alive too.
I visited Purebeauty, the salon and spa located on the 31st floor of the hotel. They had kindly invited me to try the new bamboo massage (210 CAD for 75 minutes, approx. $160/£100) which I was very curious about. I had an excellent therapist who actually trains others in using this new massage technique – which means they use a bamboo stick to massage you. It was very different from the normal, but very relaxing.
I liked the venue so much, I also tried the salon and booked a blow dry ($40 CAD, approx. $30/£20) which was not only super quick (30 mins in and out) but excellent. I was really impressed with the salon and have recommended it to friends who live in town. I loved that is was super quiet and very chic. Pretty perfect.
– How good and reliable was the wi-fi?
Can’t fault it – worked well, didn’t require multiple logins. Can’t ask for more. And free of charge.
– Did the hotel interact with me via Twitter during my stay?
Yes indeed and I thought they were excellent.
For a business trip, it was perfect. Mr. O’s office was around the corner. I actually spent a lot of time at the hotel working and ventured out one morning and had no problem finding good shops! But I never saw any sights as this was a different type of trip, and fine by me.
– Cost – rooms starting from…
Superior rooms cost from 500 CAD, or 380 USD / 240 GBP, and 1 bedroom suites cost from 600 CAD, or 460 USD /300 GBP.
– Would I recommend it to my best friend?
Without a doubt. She would love it.
– Would I stay again?
Absolutely. I REALLY enjoyed my stay at the hotel – it was beautiful, the service was excellent and I felt very comfortable. I got to spend a lot of time there, which is unusual in a city hotel and I can’t recommend it enough.
Have you visited this hotel? What were your thoughts?
Disclaimer: I was a guest of Trump Toronto during this stay, but hopefully you will see that this has not influenced my thoughts about the property.